What must a member app do?
Six things decide whether members use the app or keep calling you:
- Book and cancel classes, with a waitlist that moves up by itself.
- Check in with a QR code at the desk or on a tablet.
- See payments and pay a failed debit right away with iDEAL.
- Self-service: pause, cancel or change the membership, without an email.
- Push notifications: spot free, class cancelled, payment done.
- News from the gym in one inbox, so nobody has to read email.
Everything the member can do alone, your team does not have to do. See the member app features.
App store or web app?
An app store app has its own icon in the store, but every member must find it, download it and create an account. You pay for the Apple and Google developer accounts and every update goes through their review.
A web app opens from a link and goes onto the home screen with one tap, with the same icon. Push notifications work on Android and on iPhone from iOS 16.4, once the member adds the app to the home screen. No download, no review, every improvement reaches everyone at once.
For a gym with one or a few locations a web app is almost always the fastest way to an app members actually use.
Log in without a password
Every password sooner or later turns into "I can't log in" at the desk. A personal link per member removes that: tap and you are in. Lost it? The member enters their email and gets a new link.
In your own logo and colours
Members belong to your gym, not to your software supplier. Let the app show your logo, your colours and ideally your own address, like app.yourgym.com. Then the app feels like part of your gym, and it moves with you if you ever change software.
What does a member app cost?
With many packages an app in your brand only comes in a more expensive plan or costs extra: an own app in the app stores costs €30 a month extra with some packages, with others it only comes in a €249 a month plan plus one-off developer account costs (pricing pages, October 2026).
With Hiigym the member app in your own logo and colours is in every plan, from €99 a month. From the Gym plan it runs on your own domain. See pricing.
Switched within 14 days or 3 months free. Your members sign nothing.
