Member management for your gym

What belongs in your member records?

You need six things per member. Together they tell you who trains, what they pay and whether that works.

• Details: name, email, phone and date of birth.
• Membership: which plan, the price and the term (month, 4 weeks, year).
• Contract: start date, end date if any, notice period and pauses.
• Mandate: IBAN, mandate reference and signature date for direct debit.
• Payments: every invoice with its status: paid, open or failed.
• Visits: check-ins and bookings, so you see who is dropping off.

Spreadsheet, separate tools or software?

With twenty members a spreadsheet works fine. The tipping point is usually around fifty members or the first automatic direct debit. From then on, chasing payments, changes and waitlists costs more time than software costs.

Three signs it is time: every month you work out who did not pay, members email you for every cancellation, and you do not know exactly how many active members you have.

What to check software on

1. Do you see everything per member on one screen, payments included?
2. Does direct debit run automatically, into your own account?
3. Do you get a list of failed debits, with reminders to the member?
4. Do members book, cancel, pause and quit by themselves?
5. Can you export everything, any time?
6. Do you pay per member, or a fixed price?

Hiigym does all of this: see the member management features.

Move your members without them noticing

A switch hurts members most when they have to sign again. That is not needed: with the IBAN, the old mandate reference and the signature date you carry existing mandates over. Each member then gets one personal link and is in the app. How switching to Hiigym works.

What does member management cost?

Many packages charge per member or per tier. Hiigym charges a fixed monthly price: €99 up to 300 members, €149 up to 600 and €199 above. On top you pay Mollie €0.35 per successful direct debit, directly. For a gym with 200 members that is about €99 plus €70 a month. Calculate your own price.